Privacy Policy

1. Introduction

Marketmate Solutions Ltd ("we," "our," or "us") operates the e-Lister platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. By using e-Lister, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Business information (company name, business address)
• Payment information (processed securely through third-party payment processors)
• Account credentials and preferences

2.2 Product Data

We collect and process product information you provide, including product descriptions, images, pricing, and inventory data from your connected platforms (Shopify, BigCommerce, Shopline) or uploaded CSV files.

2.3 Usage Information

We automatically collect information about how you use our service, including log data, device information, IP addresses, browser type, and usage patterns to improve our service and ensure security.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain the e-Lister service
• Generate AI-powered product descriptions
• Process payments and manage your account
• Communicate with you about your account and our services
• Improve our service and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

4.1 Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our service, including payment processors, cloud storage providers, and AI service providers. These parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.

4.2 Marketplace Integration

When you use our service to publish listings to marketplaces (Amazon, eBay, Temu), we share the necessary product information with these platforms according to their respective terms and privacy policies.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

7. Your Rights

Under applicable data protection laws, you may have the following rights:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our service. You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Children's Privacy

Our service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: